Her Portfolio
Being a Customer Service Officer (CSO) for more than 5 years, I truly enjoy my work and the working environment. My main duty is to provide customized advice and information to our CPF members at both the Service Centre and the Call Centre. We are committed to providing our members value-added advisory service. Life as a CSO is not simply about just form filling, printing of Statements and handling enquiries. Going the extra mile to assist members of the public on their requests and delighting them do earn us their compliments at times. We constantly apply the technique of “Different Strokes for Different Folks” because we know that all our customers are different.
Greatest Challenge at Work
When dealing with the elderly, disabled or frustrating customers, going by the books will definitely not suffice. W need to think on our feet and address their emotional needs first. It is usually very energy-zapping when dealing with such cases and therefore we need a great deal of patience to address their concerns.
Some of the Most Memorable Moments in CPF Board
For the past 5 years with the Board, receiving CPF members’ written compliments such as Thank You cards, Letters, Greeting cards, Feedback forms and emails are main motivation to me as I felt that I have made a difference to them in one way or another. In addition, while with the Board, I had picked up a new language i.e. Mandarin. This has been extremely helpful in the course of my work.
Enjoy Best about Working in CPF Board
It is heartening to have fellow colleagues who are helpful and co-operative; approachable supervisors who are always supportive and encouraging; and an understanding management which relates and communicates well with us. The spirit of Teamwork is very much alive across the various levels! There’s a saying “Work for something that you like, and it will be the best job you ever did in life”. I love to interact and communicate. What I enjoy most in my work here is the ability to help and share when I interact with both the customers and my colleagues. . It makes me happy when I know I have helped a customer made a well-informed decision. The strong bonding fostered amongst colleagues makes me feel that we are like a big family. We have frequent monthly gatherings, sharing sessions where we not only learn but also gives us opportunity to bond. There is definitely unity. I feel great to be a CSO!