To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. We will adhere to the following service standards, in our best efforts. Note: "Working days" refer to Mondays to Fridays, excluding public holidays.

Select the category below:   General   Members: • Retirement • Property • Healthcare Matters • Investment • Insurance • Education/ Dependants’ Education • Nomination • Withdrawal on Non-Retirement Grounds • Other CPF Matters   Self Employed   Employers: • Employer's First Payment And Records • E-Submission • Refund/Collection • Foreign Worker Levy   Government-Paid Leave   Business Partners   GIRO Matters

Business Partners Manual Transaction E-Transaction Application For CPF Secured Data Exchange Centre (SDEC) Service Not applicable 2 working days Application For CPF Generic Data Exchange Centre (GDEC) Service Not applicable 4 working days Application For CPF Web-LinkUp Service Not applicable 2 working days Housing Applications : Residential Properties Scheme Application to use CPF savings to purchase private property Not applicable 3 working days Application to use CPF savings to construct private property Not applicable 3 working days upon receipt of all the required supporting documents Request to amend CPF Letter Of Approval for private property Not applicable 3 working days Request to release CPF savings for private property Not applicable 2 working days (5 working days is required if the request involves transfer of funds from Retirement Account to Ordinary Account) Request to revise or cease monthly instalment for private property Not applicable 1 working day (For revision or cessation of monthly instalment due the following month, please submit your request online by 20th of the month.) Request to redeem private property 6 working days 5 working days Submit resale listings for private property We will credit the CPF monies to the member's CPF account within 3 working days upon receipt of the refund. (This does not apply to refunds made by members aged 55 and above). We will credit the CPF monies to the member's CPF account within 3 working days upon receipt of the refund. (This does not apply to refunds made by members aged 55 and above). Housing Applications : Public Housing Scheme (HDB flat financed with Bank Loan) Request for Subsequent Release of CPF funds 10 working days 2 working days (5 working days is required if the request involves transfer of funds from Retirement Account to Ordinary Account) Request to revise monthly instalment Not applicable 1 working day (Pls submit your request at least 1 working day prior to 7th of the month if the revision of the monthly instalment is for the current month or at least 1 working day prior to 20th of the month if the revision of monthly instalment is for the following month.) Request to effect capital repayment Not applicable 3 working days Request to effect excess refund 5 working days 3 working days