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Service Standards
 

We need your assistance to process your applications within the service standards. Please ensure that your applications are complete and supported by the necessary documents.

Note: "Working days" refer to Mondays to Fridays, excluding public holidays.

 
Select the category below:
 
General
 
Members:
Retirement
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Education/
Dependants’ Education
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Members
Education/
Dependants' Education
Manual Transaction E-Transaction
Apply to use CPF for my education
21 working days upon receipt of application and confirmation of student data from institution.
In principle approval:
1 working day after submission

Final approval: 3 working days upon confirmation of student data from institution
Cancel use of CPF for education Not applicable 1 working day
Repay my education loan 14 working days 2 working days
Change my monthly instalment rate Not applicable 1 working day
Apply for deferment 21 working days 1 working day
Waive the repayment by my child(ren) 14 working days 1 working day if the application is submitted before 14th or after 24th of the month. Up to 7 working days for applications submitted between 15th to 23rd of the month due to IBG transmission*.

*IBG transmission: Period whereby monthly instalment deductions are made for students under Inter-Bank GIRO repayment.
Revoke use of CPF for education 14 working days 2 working days

Please note that applications submitted during peak period* will be processed within 7 working days from receipt of application.

*Peak period falls during the application period to use CPF savings for tuition fees for each new academic semester.
Change of Guarantor (Only applicable for application done before 1 April 2005) 14 working days 2 working days

Please note that applications submitted during peak period* will be processed within 7 working days from receipt of application.

*Peak period falls during the application period to use CPF savings for tuition fees for each new academic semester.

 Last Updated on: Wednesday, December 31, 2008 at 7:12 PM
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