To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. We will adhere to the following service standards, in our best efforts. Note: "Working days" refer to Mondays to Fridays, excluding public holidays.

Select the category below:   General   Members: • Retirement • Property • Healthcare Matters • Investment • Insurance • Education/ Dependants’ Education • Nomination • Withdrawal on Non-Retirement Grounds • Other CPF Matters   Self Employed   Employers: • Employer's First Payment And Records • E-Submission • Refund/Collection • Foreign Worker Levy   Government-Paid Leave   Business Partners   GIRO Matters

Members Education/ Dependants' Education Manual Transaction E-Transaction Apply to use CPF for my education 21 working days upon receipt of application and confirmation of student data from institution. In principle approval: 1 working day after submission Final approval: 1 working day upon confirmation of student data from institution Cancel use of CPF for education Not applicable 1 working day Repay my education loan 14 working days 2 working days Change my monthly instalment rate Not applicable 1 working day Apply for deferment 21 working days 1 working day Waive the repayment by my child(ren) 14 working days 1 working day if the application is submitted before 14th or after 24th of the month. Up to 7 working days for applications submitted between 15th to 23rd of the month due to IBG transmission*. *IBG transmission: Period whereby monthly instalment deductions are made for students under Inter-Bank GIRO repayment. Revoke use of CPF for education 14 working days 2 working days Please note that applications submitted during peak period* will be processed within 7 working days from receipt of application. *Peak period falls during the application period to use CPF savings for tuition fees for each new academic semester. Change of Guarantor (Only applicable for application done before 1 April 2005) 14 working days 2 working days Please note that applications submitted during peak period* will be processed within 7 working days from receipt of application. *Peak period falls during the application period to use CPF savings for tuition fees for each new academic semester.