To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. We will adhere to the following service standards, in our best efforts. Note: "Working days" refer to Mondays to Fridays, excluding public holidays.

Select the category below:   General   Members: • Retirement • Property • Healthcare Matters • Investment • Insurance • Education/ Dependants’ Education • Nomination • Withdrawal on Non-Retirement Grounds • Other CPF Matters   Self Employed   Employers: • Employer's First Payment And Records • E-Submission • Refund/Collection • Foreign Worker Levy   Government-Paid Childcare Leave / Government-Paid Maternity Leave   Business Partners   GIRO Matters

Employers Foreign Worker Levy Manual Transaction E-Transaction Refund of Foreign Worker Levy (Business/Domestic Employer) 15 working days 12 working days Waiver of Foreign Worker Levy (Business Employer) 15 working days 12 working days Waiver of Foreign Worker Levy (Domestic Employer) 15 working days 10 working days The processing time includes the time we need to validate the evidence/supporting documents to process the applications. Your application will be processed within the service standards upon receipt of complete supporting documents. Please note that the application for waiver of levy involving the current month can only be processed in the following month after the levy record for the current month is updated. For example, if you apply for a waiver involving levy for January, your application can only be processed in February.