To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. We will adhere to the following service standards, in our best efforts. Note: "Working days" refer to Mondays to Fridays, excluding public holidays.

Select the category below:   General   Members: • Retirement • Property • Healthcare Matters • Investment • Home Protection Scheme (HPS) • Education/ Dependants’ Education • Nomination • Withdrawal on Non-Retirement Grounds • Other CPF Matters   Self Employed   Employers: • Employer's First Payment And Records • E-Submission • Refund/Collection • Foreign Worker Levy   Government-Paid Leave   Business Partners   GIRO Matters

Employers Government-Paid Childcare Leave Scheme Manual Transaction E-Transaction Application by Employer for Reimbursement 15 working days from the day of receipt of application and all relevant documents 10 working days Government-Paid Maternity Leave Scheme Manual Transaction E-Transaction Application by Employer for Reimbursement 15 working days from the day of receipt of application and all relevant documents 10 working days Application by Employer for Reimbursement (Still-Birth) 15 working days from the day of receipt of application and all relevant documents Not applicable Government-Paid Adoption Leave Scheme Manual Transaction E-Transaction Application by Employer for Reimbursement 15 working days from the day of receipt of application and all relevant documents Not applicable Government-Paid Paternity Leave Scheme & Shared Parental Leave Manual Transaction E-Transaction Application by Employer for Reimbursement 15 working days from the day of receipt of application and all relevant documents 10 working days Application by Employer for Reimbursement (Still-Birth) 15 working days from the day of receipt of application and all relevant documents Not applicable Incomplete submission or inaccurate information would result in a delay in processing. Self-Employed Parents Government-Paid Childcare Leave Scheme Manual Transaction E-Transaction Application by Self-employed Parent for Reimbursement 15 working days from the day of receipt of application and all relevant documents 10 working days Government-Paid Maternity Leave Scheme Manual Transaction E-Transaction Application by Self-Employed Woman for Reimbursement 15 working days from the day of receipt of application and all relevant documents 10 working days Application by Self-Employed Woman for Reimbursement (Still-Birth) 15 working days from the day of receipt of application and all relevant documents Not applicable Government-Paid Adoption Leave Scheme Manual Transaction E-Transaction Application by Self-Employed Woman for Reimbursement 15 working days from the day of receipt of application and all relevant documents Not applicable Government-Paid Paternity Leave Scheme & Shared Parental Leave Manual Transaction E-Transaction Application by Self-Employed Father for Reimbursement 15 working days from the day of receipt of application and all relevant documents 10 working days Application by Self-Employed Father for Reimbursement (Still-Birth) 15 working days from the day of receipt of application and all relevant documents Not applicable Incomplete submission or inaccurate information would result in a delay in processing.