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Service Standards
 

To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. We will adhere to the following service standards, in our best efforts.

Note: "Working days" refer to Mondays to Fridays, excluding public holidays.

 
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Government-Paid Leave
 
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Employers
Government-Paid Childcare Leave Scheme Manual Transaction E-Transaction
Application by Employer for Reimbursement 15 working days from the day of receipt of application and all relevant documents 10 working days
Government-Paid Maternity Leave Scheme Manual Transaction E-Transaction
Application by Employer for Reimbursement 15 working days from the day of receipt of application and all relevant documents 10 working days
Application by Employer for Reimbursement (Still-Birth) 15 working days from the day of receipt of application and all relevant documents Not applicable
Government-Paid Adoption Leave Scheme Manual Transaction E-Transaction
Application by Employer for Reimbursement 15 working days from the day of receipt of application and all relevant documents Not applicable
Government-Paid Paternity Leave Scheme & Shared Parental Leave Manual Transaction E-Transaction
Application by Employer for Reimbursement 15 working days from the day of receipt of application and all relevant documents 10 working days
Application by Employer for Reimbursement (Still-Birth) 15 working days from the day of receipt of application and all relevant documents Not applicable
Incomplete submission or inaccurate information would result in a delay in processing.

Members (inclusive of Self-Employed Parents)
Government-Paid Childcare Leave Scheme Manual Transaction E-Transaction
Application by Self-employed Parent for Reimbursement 15 working days from the day of receipt of application and all relevant documents 10 working days
Government-Paid Maternity Leave Scheme Manual Transaction E-Transaction
Application by Self-Employed Woman for Reimbursement 15 working days from the day of receipt of application and all relevant documents 10 working days
Application by Self-Employed Woman for Reimbursement (Still-Birth) 15 working days from the day of receipt of application and all relevant documents Not applicable
Government-Paid Adoption Leave Scheme Manual Transaction E-Transaction
Application by Self-Employed Woman for Reimbursement 15 working days from the day of receipt of application and all relevant documents Not applicable
Government-Paid Paternity Leave Scheme & Shared Parental Leave Manual Transaction E-Transaction
Application by Self-Employed Father for Reimbursement 15 working days from the day of receipt of application and all relevant documents 10 working days
Application by Self-Employed Father for Reimbursement (Still-Birth) 15 working days from the day of receipt of application and all relevant documents Not applicable
Government-Paid Maternity Benefit Manual Transaction E-Transaction
Application by Mother for Reimbursement (including Still-Birth) 15 working days from the day of receipt of application and all relevant documents 10 working days
Incomplete submission or inaccurate information would result in a delay in processing.

 Last Updated on: Friday, September 06, 2013 at 5:25 PM
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