We need your assistance to process your applications within the service standards. Please ensure that your applications are complete and supported by the necessary documents. Note: "Working days" refer to Mondays to Fridays, excluding public holidays.

Select the category below:   General   Members: • Retirement • Property • Healthcare Matters • Investment • Insurance • Education/ Dependants’ Education • Nomination • Withdrawal on Non-Retirement Grounds • Other CPF Matters   Self Employed   Employers: • Employer's First Payment And Records • E-Submission • Refund/Collection • Foreign Worker Levy   Government-Paid Maternity Leave   Business Partners   GIRO Matters

Members Healthcare Matters Manual Transaction E-Transaction Medisave Not applicable We will pay the hospital by the 3rd working day from the day we receive your claim from the hospital Reimbursement from Employers/Insurers to Medisave We will credit the reimbursement to your Medisave Account by the 14th working day from the day we receive it together with all necessary documents We will credit the reimbursement to your Medisave Account by the 5th working day upon successful submission MediShield Scheme Not applicable We will pay the hospital your approved claim by the 7th working day from the day we receive your claim from the hospital Application for MediShield 7 working days 5 working days Application To Change Payer To Self For MediShield Cover 7 working days 5 working days Topping Up for MediShield Premium 14 working days You may check the status online 1 day after your submission Application To Opt-Out / Terminate MediShield cover 7 working days 7 working days Health Declaration and Authorisation for Medical Information for MediShield Scheme 10 working days 7 working days