To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. We will adhere to the following service standards, in our best efforts. Note: "Working days" refer to Mondays to Fridays, excluding public holidays.

Select the category below:   General   Members: • Retirement • Property • Healthcare Matters • Investment • Insurance • Education/ Dependants’ Education • Nomination • Withdrawal on Non-Retirement Grounds • Other CPF Matters   Self Employed   Employers: • Employer's First Payment And Records • E-Submission • Refund/Collection • Foreign Worker Levy   Government-Paid Childcare Leave / Government-Paid Maternity Leave   Business Partners   GIRO Matters

Members Insurance Manual Transaction E-Transaction Application for Home Protection Scheme (HPS) cover / To adjust HPS cover 7 working days (Upon the receipt of your loan information from your mortgagee) 5 working days (Upon the receipt of your loan information from your mortgagee) Termination of HPS Cover 7 working days 5 working days HPS application For Top-Up / Spouse Top-Up Of Cover 7 working days 5 working days Application for Exemption from the HPS 7 working days (Upon receipt of your policy & loan details from your insurer(s) & mortgagee(s) respectively) 5 working days (Upon receipt of your policy & loan details from your insurer(s) & mortgagee(s) respectively) Application to claim for HPS benefits on Death Ground 7 working days (upon receipt of all required documents) 5 working days (upon receipt of all required documents) Application to claim for HPS benefits on Medical Ground 7 working days (upon receipt of all required documents) 5 working days (upon receipt of all required documents) Request for reprint of HPS Certificate Not applicable 7 working days