To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. We will adhere to the following service standards, in our best efforts. Note: "Working days" refer to Mondays to Fridays, excluding public holidays.

Select the category below:   General   Members: • Retirement • Property • Healthcare Matters • Investment • Insurance • Education/ Dependants’ Education • Nomination • Withdrawal on Non-Retirement Grounds • Other CPF Matters   Self Employed   Employers: • Employer's First Payment And Records • E-Submission • Refund/Collection • Foreign Worker Levy   Government-Paid Leave   Business Partners   GIRO Matters

Members Investment Manual Transaction E-Transaction Application for the withdrawal of CPFIS investments upon meeting CPF withdrawal conditions Within 3 working days from the day of receipt to notify your agent bank and/or product providers. They will thereafter contact you to get more information for the release. Within 1 working day from the day of receipt to notify your agent bank and/or product providers. They will thereafter contact you to get more information for the release. Application for the withdrawal of Special Discounted Shares (SDS) upon meeting CPF withdrawal conditions Within 15 working days from the day of receipt of application form and CDP transfer fee. [This includes Central Depository (Pte) Ltd’s (CDP) processing time]. Request to update stock / gold limit Within 2 working days from the day of receipt to notify your agent banks of the updated limits. Within 2 working days from the day of receipt of e-Concierge request to notify your agent bank of the updated limits. Application for transfer of CPF Investments Sale Proceeds (Division of CPF-Related Matrimonial Assets) Upon the credit of the investment sale proceeds to the CPF Account, the transfer will be effected within 10 working days from the day of receipt of application form. Application for transfer of Special Discounted Shares (Division of CPF-Related Matrimonial Assets) Within 15 working days from the day of receipt of application form and CDP transfer fee, or the opening of investment account by the Transferee with an agent bank (if the Transferee does not have one), whichever is later. Within 15 working days from the day of receipt of e-Concierge request and CDP transfer fee, or the opening of investment account by the Transferee with an agent bank (if the Transferee does not have one), whichever is later.