To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. We will adhere to the following service standards, in our best efforts. Note: "Working days" refer to Mondays to Fridays, excluding public holidays.

Select the category below:   General   Members: • Retirement • Property • Healthcare Matters • Investment • Insurance • Education/ Dependants’ Education • Nomination • Withdrawal on Non-Retirement Grounds • Other CPF Matters   Self Employed   Employers: • Employer's First Payment And Records • E-Submission • Refund/Collection • Foreign Worker Levy   Government-Paid Childcare Leave / Government-Paid Maternity Leave   Business Partners   GIRO Matters

Members Other CPF Matters Manual Transaction E-Transaction Update of Personal Particulars for Singapore Citizens/PRs 3 working days 2 working days Update of Personal Particulars for Foreigners 5 working days Not applicable Merging of CPF accounts 7 working days 5 working days Application To Retrieve My Archived CPF Records (CPF Statement of Account) Not applicable Request statements for the period after 1998: 4 working days upon our receipt of payment Request statements for the period 1980 - 1998: Up to 13 working days upon our receipt of payment Request statements for the period 1955 - 1979: Up to 28 working days upon our receipt of payment Stop receiving hard copy Yearly Statement of Account Not applicable Immediate Request for Information on Deceased member’s CPF assets for estate duty 2 weeks / 10 working days from the day of receipt of request with supporting documents from lawyers acting for deceased member’s estate Not applicable Voluntary contribution for non self-employed 7 working days 1 working day Acknowledge feedback on late/underpayment or omission of CPF contributions (a case officer would be assigned to you) 4 working days 2 working days Update complainant on status of case 21 working days 21 working days Note: If we are unable to provide a conclusive update on the status of the case by then, as the case may still be in the process of investigation and recovery, we will provide further updates regularly or when there is further development.