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Service Standards
 

To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. We will adhere to the following service standards, in our best efforts.

Note: "Working days" refer to Mondays to Fridays, excluding public holidays.

 
Select the category below:
 
General
 
Members:
Retirement
Property
Healthcare Matters
Investment
Insurance
Education/
Dependants’ Education
Nomination
Withdrawal on Non-Retirement Grounds
Other CPF Matters
 
Self Employed
 
Employers:
Employer's First Payment And Records
E-Submission
Refund/Collection
Foreign Worker Levy
 
Government-Paid Childcare Leave / Government-Paid Maternity Leave
 
Business Partners
 
GIRO Matters
 
Members
Other CPF Matters Manual Transaction E-Transaction
Update of Personal Particulars for Singapore Citizens/PRs
3 working days
2 working days
Update of Personal Particulars for Foreigners
5 working days
Not applicable
Merging of CPF accounts 7 working days 5 working days
Application To Retrieve My Archived CPF Records (CPF Statement of Account)

Not applicable

Request statements for the period after 1998: 4 working days upon our receipt of payment

Request statements for the period
1980 - 1998: Up to 13 working days upon our receipt of payment

Request statements for the period
1955 - 1979: Up to 28 working days upon our receipt of payment
Stop receiving hard copy Yearly Statement of Account Not applicable Immediate
Request for Information on Deceased member’s CPF assets for estate duty 2 weeks / 10 working days from the day of receipt of request with supporting documents from lawyers acting for deceased member’s estate Not applicable
Voluntary contribution for non self-employed 7 working days 1 working day
Acknowledge feedback on late/underpayment or omission of CPF contributions (a case officer would be assigned to you) 4 working days 2 working days
Update complainant on status of case 21 working days 21 working days
Note:
If we are unable to provide a conclusive update on the status of the case by then, as the case may still be in the process of investigation and recovery, we will provide further updates regularly or when there is further development.

 Last Updated on: Monday, April 02, 2012 at 5:32 PM
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