We need your assistance to process your applications within the service standards. Please ensure that your applications are complete and supported by the necessary documents. Note: "Working days" refer to Mondays to Fridays, excluding public holidays.

Select the category below:   General   Members: • Retirement • Property • Healthcare Matters • Investment • Insurance • Education/ Dependants’ Education • Nomination • Withdrawal on Non-Retirement Grounds • Other CPF Matters   Self Employed   Employers: • Employer's First Payment And Records • E-Submission • Refund/Collection • Foreign Worker Levy   Government-Paid Maternity Leave   Business Partners   GIRO Matters

Members Other CPF Matters Manual Transaction E-Transaction Authorisation to Update Personal Particulars 5 working days 4 working days Application to combine CPF Account Numbers 7 working days 6 working days Transfer of Ordinary Account savings to Special Account 3 working days Immediate Request for my backdated CPF records (CPF Statement of Account) Notes: 1. For manual transactions, you will be notified about the payment details via post within 4 working days upon our receipt of your request. 2. For e-transactions, you will be notified about the payment details via email within 2 working days upon our receipt of your request. 3. The total processing time includes the time taken to retrieve your archived records manually. Request for statements for period less than 5 years: 9 working days upon our receipt of payment Request for statements for period less than 5 years: 8 working days upon our receipt of payment Request for statements for period between 5 to 10 years: 13 working days upon our receipt of payment Request for statements for period between 5 to 10 years: 12 working days upon our receipt of payment Request for statements for period more than 10 years: 18 working days upon our receipt of payment Request for statements for period more than 10 years: 17 working days upon our receipt of payment Opt not to receive hard copy Yearly Statement of Account Not applicable Immediate Request to receive hard copy Yearly Statement of Account (only for those who had earlier opted not to receive it) Not applicable Immediate Request for Information on Deceased member’s CPF assets for estate duty 2 weeks / 10 working days from the day of receipt of request with supporting documents from lawyers acting for deceased member’s estate Not applicable Voluntary contribution for non self-employed 3 working days (off-peak) 5 working days (peak) Peak period : 12th to 26th of the month 1 working day