To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. We will adhere to the following service standards, in our best efforts. Note: "Working days" refer to Mondays to Fridays, excluding public holidays.

Select the category below:   General   Members: • Retirement • Property • Healthcare Matters • Investment • Insurance • Education/ Dependants’ Education • Nomination • Withdrawal on Non-Retirement Grounds • Other CPF Matters   Self Employed   Employers: • Employer's First Payment And Records • E-Submission • Refund/Collection • Foreign Worker Levy   Business Partners   Government-Paid Childcare Leave / Government-Paid Maternity Leave   GIRO Matters

Members Property Manual Transaction E-Transaction Public Housing Scheme (HDB flat financed with HDB Loan) Application for use of CPF savings for the purchase of a HDB flat financed with HDB loan We will pay HDB within 5 working days Request to cease CPF monthly deductions for HDB flats financed with HDB loan 4 working days Immediate Refund of CPF monies utilised for your HDB flat financed with HDB loan upon sale of your HDB flat 5 working days 1 working day Refund of excess CPF monies utilised for your HDB flat financed with HDB loan 5 working days 1 working day Public Housing Scheme (HDB flat financed with Bank Loan) Application for use of CPF savings for the purchase of a HDB flat financed with bank loan We will pay the CPF Board's lawyers or your financier by the requested date, if your application is submitted 15 working days prior to the requested date. Not applicable The processing time includes the time we need to verify your housing application, assess your eligibility under the Home Protection Scheme, appoint Board's lawyers and disburse funds through the Board’s lawyers. Application for use of CPF savings for Refinancing of a HDB flat We will pay your financier by the requested date, if your application is submitted 10 working days prior to the requested date and it meets all stipulated requirements. Not applicable Application for use of CPF savings for Repayment of housing loan/Purchase of Recess Area for HDB flat financed with bank loan We will pay your financier by the requested date, if your application is submitted 10 working days prior to the requested date and it meets all stipulated requirements. Not applicable Request to commence/revise or cease CPF monthly deductions for HDB flats financed with bank loan We will effect the changes by the requested date, if your application is submitted 7 working days prior to the monthly deduction date and it meets all stipulated requirements. The monthly instalment deduction would take place between the 10th and 13th of each month. Not applicable Refund of CPF monies utilised for your HDB flat financed with bank loan upon sale of your HDB flat 5 working days (if funds are received via cheque) 3 working days (if funds are received via Interbank GIRO) Not applicable Refund of excess CPF monies utilised for your HDB flat financed with bank loan 5 working days 3 working days Private Properties Scheme Application to use CPF savings to purchase private property Not applicable 3 working days upon receipt of application from your lawyer. Application to use CPF savings to construct private property Not applicable 3 working days upon receipt of all the required supporting documents  from your lawyer. Request to amend CPF Letter Of Approval for private property Not applicable 3 working days upon receipt of request from your lawyer. Request to release CPF savings to purchase private property Not applicable We will pay the CPF Board's lawyers by the requested date, if we are notified by them at least 2 working days before the due date. Request to commence/revise or cease monthly instalment for private property 7 working days 1 working day (For commencement, revision or cessation of monthly instalment due the following month, please submit your request online by 20th of the month.) Request to use CPF savings for arrears on monthly instalment for private property 7 working days upon receipt of form after endorsement by financier. 3 working days upon receipt of form after endorsement by financier. Request to use CPF savings for capital repayment for private property Your CPF funds will be deducted from your account within the month indicated. Your CPF funds will be deducted from your account within the month indicated. Refund of CPF monies from excess payment for housing loan by financier 15 working days 1 working day * Currently available to OCBC Refund of CPF monies used upon sale of your private property We will credit the CPF monies to your CPF account within 3 working days upon receipt of the refund from our solicitors. (This does not apply to refunds made by members aged 55 and above). We will credit the CPF monies to your CPF account within 3 working days upon receipt of the refund from our solicitors. (This does not apply to refunds made by members aged 55 and above).