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Service Standards
 

To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. We will adhere to the following service standards, in our best efforts.

Note: "Working days" refer to Mondays to Fridays, excluding public holidays.

 
Select the category below:
 
General
 
Members:
Retirement
Property
Healthcare Matters
Investment
Home Protection Scheme (HPS)
Education/
Dependants’ Education
Nomination
Withdrawal on Non-Retirement Grounds
Other CPF Matters
 
Self Employed
 
Employers:
Employer's First Payment And Records
E-Submission
Refund/Collection
Foreign Worker Levy
 
Government-Paid Leave
 
Business Partners
 
GIRO Matters
 
Employers
Refund/Collection Manual Transaction E-Transaction
Interbank GIRO (IBG)
Non-IBG
Interbank GIRO (IBG)
Non-IBG
Refund of CPF contributions (arising from over-collection by the Board) * 5 working days 3 working days
* The processing time excludes the time taken by the bank to credit the monies to your bank account.
Adjustment of employer's CPF payment 10 working days
4 working days
Crediting of payment for CPF, late CPF interest and composition offer
7 working days
3 working days
Crediting of payment for processing fees 5 working days 3 working days

 Last Updated on: Wednesday, June 12, 2013 at 5:31 PM
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