To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. We will adhere to the following service standards, in our best efforts. Note: "Working days" refer to Mondays to Fridays, excluding public holidays.

Select the category below:   General   Members: • Retirement • Property • Healthcare Matters • Investment • Insurance • Education/ Dependants’ Education • Nomination • Withdrawal on Non-Retirement Grounds • Other CPF Matters   Self Employed   Employers: • Employer's First Payment And Records • E-Submission • Refund/Collection • Foreign Worker Levy   Government-Paid Childcare Leave / Government-Paid Maternity Leave   Business Partners   GIRO Matters

Employers Refund/Collection Manual Transaction E-Transaction Interbank GIRO (IBG) Non-IBG Interbank GIRO (IBG) Non-IBG Refund of CPF contributions (arising from over-collection by the Board) * 5 working days 3 working days Refund of excess late payment interest * 10 working days 14 working days 7 working days 12 working days * The processing time excludes the time taken by the bank to credit the monies into your bank account. Adjustment of employer's CPF payment 10 working days 3 working days Crediting of payment for CPF, late CPF interest and composition offer 7 working days 3 working days Crediting of payment for processing fees 5 working days 3 working days