To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. Note: "Working days" refer to Mondays to Fridays, excluding public holidays.

Select the category below:   General   Members: • Retirement • Property • Healthcare Matters • Investment • Insurance • Education/ Dependants’ Education • Nomination • Withdrawal on Non-Retirement Grounds • Other CPF Matters   Self Employed   Employers: • Employer's First Payment And Records • E-Submission • Refund/Collection • Foreign Worker Levy   Government-Paid Childcare Leave / Government-Paid Maternity Leave   Business Partners   GIRO Matters

General Standards Service Centres a) Club 55 b) e-Appointment c) e-Counter We will attend to you within 20 minutes We will attend to you within 10 minutes from appointment time The estimated waiting time is 5 minutes Call Centre a) Phone Enquiries b) Voicemail and SMS We will attend to you within 30 seconds We will return your call within 2 working days Correspondence a) Post or Fax b) Email We will reply to you within: a) 4 working days from the day of receipt b) 2 working days from the day of receipt