To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. We will adhere to the following service standards, in our best efforts. Note: "Working days" refer to Mondays to Fridays, excluding public holidays.

Select the category below:   General   Members: • Retirement • Property • Healthcare Matters • Investment • Insurance • Education/ Dependants’ Education • Nomination • Withdrawal on Non-Retirement Grounds • Other CPF Matters   Self Employed   Employers: • Employer's First Payment And Records • E-Submission • Refund/Collection • Foreign Worker Levy   Government-Paid Childcare Leave / Government-Paid Maternity Leave   Business Partners   GIRO Matters

General Standards Service Centres a) Club 55 b) e-Appointment c) e-Counter We will attend to you within 20 minutes We will attend to you within 10 minutes from appointment time The estimated waiting time is 5 minutes Call Centre a) Phone Enquiries b) Voicemail and SMS We will attend to you within 30 seconds We will return your call the next working day, if not, within 2 working days Correspondence a) Post or Fax b) Email We will reply to you within: a) 4 working days from the day of receipt b) 2 working days from the day of receipt