To enable us to process your applications within the service standards, please ensure that your applications are duly completed with the necessary supporting documents. We will adhere to the following service standards, in our best efforts. Note: "Working days" refer to Mondays to Fridays, excluding public holidays.

Select the category below:   General   Members: • Retirement • Property • Healthcare Matters • Investment • Home Protection Scheme (HPS) • Education/ Dependants’ Education • Nomination • Withdrawal on Non-Retirement Grounds • Other CPF Matters   Self Employed   Employers: • Employer's First Payment And Records • E-Submission • Refund/Collection • Foreign Worker Levy   Government-Paid Leave   Business Partners   GIRO Matters

Employers E-Submission Manual Transaction E-Transaction Conversion to CPF e-Submission (Employers) Service 5 working days 3 working days Note: The processing time excludes the time taken for GIRO application (approval by the bank usually takes 3 – 4 weeks). Add System Administrator access for e-submission 3 working days 1 working day Change of e-submission mode For modes of e-submission available, click here. 5 working days 3 working days Notes: 1) The processing time may be extended if GIRO application is required (approval by the bank usually takes 3-4 weeks). 2) For conversion request received after the 9th of the month, the change will only be effected next month. Notifying employers on their rejected 'live' e-submissions Not applicable Employers are notified via email 1 working day