General 1.     What is Medisave/MediShield Internet Reimbursement via E-file transfer/IBG-mode? 2. What are the operational hours for the CPF E-File (Medisave/MediShield Reimbursement) service? 3. Are there any charges incurred for this CPF E-File (Medisave/MediShield Reimbursement) service?   Security 1. What are the security measures for CPF E-File (Medisave/MediShield Reimbursement) service? 2. What is 128-bit Secured Sockets Layer (SSL) ? 3. How much would it cost to use SSL? 4. What is the control for Employer/Insurer access to this e-service ?   Submission of Reimbursement Details 1. What kind of files are acceptable? 2. Is there a limit on the file size for each submission? 3. How to submit the file? 4. Can I submit more than 1 file per employer reference number in a day? 5. If I have already submitted a file, can I request to override it with a new file? 6. If there is no reimbursement file to be submitted for the day, do we still have to send a file to CPFB showing ZERO transactions? 7. Will there be any acknowledgement for the file transmitted? 8. What happens if the file I have transmitted is not in the correct layout?   Payment 1. When will the funds be deducted from my company’s bank account? 2. What happens if there are insufficient funds in my bank account for GIRO deduction? 3. Will I be informed of the status of the GIRO deduction? 4. Are there any bank charges or costs involved using GIRO?   Usage 1. What version of web browser does this service support? 2. Are there any configurations or settings I have to do before I can access this secured service via SSL?   Pre-requisites 1. What is needed in order to access the CPF E-File (Medisave/MediShield reimbursement) service? 2. How would I know the status of my application ? 3. How to register/reset a SingPass ? 4. You can contact us at:

General
1.	What is Medisave/MediShield Internet Reimbursement via E-file transfer/IBG-mode?
	The Medisave/MediShield Internet Reimbursement via E-file transfer/IBG-mode is a new initiative by the Board for employers/insurers to electronically submit and pay Medisave/ MediShield refunds to their employees/insured. Employers/insurers can now submit their Medisave/ MediShield reimbursement details in a batch file via the CPF website (Medisave/MediShield Reimbursement) and make payment via InterBank GIRO (IBG).
2.	What are the operational hours for the CPF E-File (Medisave/MediShield Reimbursement) service?
	This service is available 24 hours a day, 7 days a week, including public holidays.
3.	Are there any charges incurred for this CPF E-File (Medisave/MediShield Reimbursement) service?
	No, this e-service is free.
Security
1.	What are the security measures in place for CPF E-File (Medisave/MediShield Reimbursement) service?
	The CPF E-File (Medisave/MediShield Reimbursement) service is a secured service, using 128-bit Secured Sockets Layer (SSL) encryption.
2.	What is 128-bit Secured Sockets Layer (SSL) ?
	128-bit Secured Sockets Layer (SSL) encryption is a security option used by financial institutions and brokerages world-wide. It is highly secured as the Bank recognises only CPF’s certificates and all information transmitted between your PC and the Bank’s Server is protected by 128-bit Secured Sockets Layer (SSL) encryption.
3.	How much would it cost to use SSL?
	The SSL service is free.
4.	What is the control for Employer/Insurer access to this e-service ?
	Only authorised staff defined in the system as administrators or editors can use the e-service to submit electronic Medisave/MediShield reimbursement details. You would need to do a 1-time pre-registration to give authorisation to your staff to: (i)   maintain & update the staff access list (role of “System Administrator”) &       (ii)   submit & delete E-File submissions of Medisave/MediShield reimbursements (role of “Editor”).
Submission of Reimbursement Details
1.	What kind of files are acceptable?
	Only text files which end with “.dtl”, “.txt” or “.dat” extensions are acceptable.
2.	Is there a limit on the file size for each submission?
	For better performance, we have limited the maximum file size to 5 mega-bytes. Your file submission would not be successful if the file size limit is exceeded.
3.	How to submit the file?
	Follow these simple steps: a)   Log on to the CPF website http://www.cpf.gov.sg . Select “Employers”, then “E-Services”, then “Medisave/MediShield Reimbursement” and submit via “E-File Transfer/IBG Mode”.       b)   Key in personal CPF Account No., SingPass and your company’s Employer Reference Number*. Upon entering the menu page, select “Submission of Medisave/MediShield Reimbursement Details” and choose “Browse” to attach file. After file is attached, select "submit file" to upload the selected file. Payment of reimbursement will be made by Giro.       c)   A unique submission number will be generated by the system immediately after a file has been accepted by CPFB. Employer/insurer can check the status of the file by selecting the “Enquiry on Submission Status” menu option. *Employer Reference Number (ERN) is needed to establish the identity of company who submits the online reimbursement. ERN is the unique 7-digit CPF number allocated to each company, currently quoted in CPF contributions.
4.	Can I submit more than 1 file per employer reference number in a day?
	No, you can only submit one file per employer reference number in a day.
5.	If I have already submitted a file, can I request to override it with a new file?
	Yes, as long as it is done within the same day and before 5.30 pm. You can discard the original file and re-transmit a new file. All files submitted before 5.30 pm would be processed within the same day. If you wish to submit a 2nd file on the same day, you may submit after 6pm. This file will be treated as the following day’s submission and will only be processed on the following day after 5.30pm.
6.	If there is no reimbursement file to be submitted for the day, do we still have to send a file to CPFB showing ZERO transactions?
	No. There is no need to send a file to us if there is no reimbursement file to be submitted for the day.
7.	Will there be any acknowledgement for the file transmitted?
	Yes, you will receive an online message from the Board acknowledging the receipt of your file. Alternatively, you may select the “Enquiry of Submission Status” menu option to check on the status of your file submission.
8.	What happens if the file I have transmitted is not in the correct layout?
	You will receive an online rejection message from the Board informing you of the error discovered in the file. You are advised to correct the error before re-submitting the file.
Payment
1.	When will the funds be deducted from my company’s bank account?
	GIRO deduction will be effected on the 4th working day after the transmission of your Medisave/MediShield details. The reimbursement will be credited to the respective Medisave/MediShield accounts on the 5th working day, upon successful GIRO deduction.
2.	What happens if there are insufficient funds in my bank account for GIRO deduction?
	For unsuccessful deduction due to insufficient funds, CPFB will send a notification to the insurer/employer to check the status of their bank account. CPFB will then hold the file for a second deduction 7 days after the first deduction. Please ensure that there is sufficient fund in the bank account for GIRO deduction when submitting the Medisave/ MediShield reimbursement to CPFB for processing. Please note that some banks charge an administrative fee for each unsuccessful deduction.
3.	Will I be informed of the status of the GIRO deduction?
	Yes, you will receive a letter from the Board informing you of the GIRO deduction details. Alternatively, you may select the “Enquiry of Submission Status” menu option to check the Giro status of your submission.
4.	Are there any bank charges or costs involved using GIRO?
	Currently, CPFB does not bill the insurer/employer for using GIRO. However, you may wish to check with your bank whether they would impose any charges for GIRO deductions and unsuccessful GIRO deductions.
Usage
1.	What version of web browser does this service support?
	Window OS - Internet Explorer 5.x and 6.0 (with the appropriate Java Virtual Machine or JVM) - Netscape Navigator / Communicator 4.75, 4.79 MAC OS X (Ver10.2) - Netscape Navigator 7.0 (with MRJ Plugin Version 1.0) issued by Apple.
2.	Are there any configurations or settings I have to do before I can access this secured service via SSL?
	In order to use the SingPass, your browser must have the following features enabled.   - Cookies   - Java Applets   - JavaScript   - SSL (Secure Socket Layer) Version 3.0 For more information on settings, click here.
Pre-requisites
1.	What is needed in order to access to CPF E-File (Medisave/ MediShield reimbursement) service?
	a)   Register authorised employees for CPF E-File (Medisave/MediShield reimbursement) service Employer/insurer has to pre-register their employees who will be authorised to (i) maintain & update staff access list; (ii) submit & delete E-File submission of Medisave/MediShield reimbursements.       b)   Maintain InterBank GIRO with the Board Employer/insurer will need to complete a Direct Debit Authorisation (DDA) form to authorise the GIRO deductions.       c)   Conduct a connectivity/integration testing with the Board   To start you on the CPF E-File (Medisave/MediShield reimbursement) Service, simply click here to go to our Welcome Package. This package will provide you with what you need to access this service.
2.	How would I know the status of my application ?
	You will be notified once your registration form & InterBank GIRO arrangement have been processed, this will usually take up to 4 weeks. An approval letter will also be issued upon approval of your GIRO application. You may proceed to electronically submit reimbursement details upon successful connectivity/integration testing.
3.	How to register/reset a SingPass ?
	Please visit www.singpass.gov.sg for more information on SingPass.
4.	You can contact us at:
	Email: med_refd@cpf.gov.sg Contact No: 6225 3106