The Online Form Mode enables you to retrieve the details of your last submission as a template for your current submission. There is no need to re-type all the submission details each time you submit. You only need to amend details that are different from your last submission, after which you can submit it as a new form for your current submission.     View our Demo on using Online Form Mode Questions?     Questions?   General What are the pre-requisites for using the Online Form Mode? What are the operating hours for the service?   Registration How do I apply to e-submit via the Online Form Mode? Who can I contact if I need help in completing the forms? How would I know if my application is successful? Can I apply for more than one mode of submission?   Security What happens if I forget to logout after using Employer Returns service? How can I add/delete staff accesses? What is the difference between the System Administrator and Editor? Can I get a corporate SingPass for my company?   Submission of Contribution Details How do I submit the monthly contribution details? If I have already submitted the Payment Advice (PA), can I request to over-ride it with a new PA? What will happen if I retrieve the Payment Advice (PA), amend and re-submit again? I did not make any amendment but accidentally re-submitted the same Payment Advice (PA) again, what will happen? I forgot to print a copy of the contribution details before submission. Can I retrieve the file for printing? When will the submission be processed? Will there be any acknowledgement for the submission? Will there be any difference in the grace period? Willl I receive a Record of Payment?   Mode of Payment Must payment be made through GIRO only? Can we pay by cheque? What are the GIRO Deduction Options available?   Usage What version of web browser does this service support? What browser settings are required to use this service?   General 1) What are the pre-requisites for using the Online Form Mode?   1) SingPass (don’t have one?) 2) A computer with internet access (don’t have one?) 3) An email address 4) Approved mode of payment (GIRO/Internet Banking) 5) Registered user with CPF Board for Online Form Mode (not registered?) 6) Preferably, a company with 10 or less employees. 2) What are the operating hours for the service?   This service is available 24 hours a day, 7 days a week, including public holidays.   Registration 1) How do I apply to e-submit via the Online Form Mode?   To register for e-submission via the Online Form Mode, please register online or fill up a registration form and send or fax the completed form to: Central Provident Fund Board 79 Robinson Road CPF Building Singapore 068897 #33-00 Electronic Submission Section Fax : 6229 3499    2) Who can I contact if I need help in completing the registration form?   You can contact the Electronic Submission Section at 6220 2340 for assistance. 3) How would I know if my application is successful?   You will be notified once your application form has been processed. An approval letter will be issued upon verification that you have an approved mode of payment (GIRO or Internet Banking). You may then proceed to submit your CPF contribution details via this service. 4) Can I apply for more than one mode of submission?   At any one time, you can only be registered to use one mode of submission. To change from one mode to another, you can write-in to terminate the current mode and submit a fresh registration form to use another mode.   Security 1) What happens if I forgot to logout after using the Employer Returns service?   To protect the confidentiality of the CPF contribution details, please remember to logout when you have completed the submissions. However, if you have forgotten to do so, the service will automatically shut down after a short while. 2) How can I add/delete staff accesses?   The Administrator for your company can login to our website to delete staff accesses, and to update company particulars and email addresses. If you wish to add staff accesses, please fill up the Addition/Deletion of Staff Accesses request form, or you can fax a hardcopy to 6229 3499. 3) What is the difference between the System Administrator and Editor?   The System Administrator’s role is to maintain the staff accesses (deletion only) and update the particulars by logging into our website (such as update change of contact person, telephone number and email address). The System Administrator cannot submit the CPF contribution details, only the Editor is able to do so. However, it is possible for the same person to hold both roles. 4) Can I get a corporate SingPass for my company?   For security purposes, we do not issue SingPass for corporate use. Staff transacting online on behalf of the company will have to use his/her own SingPass.   Submission of Contribution Details 1) How do I submit the monthly contribution details?   If you are using the Online Form for the first time and have made at least one contribution submission in the last 12 months, your last contribution details will be downloaded to the Online Form as a template. You may select the template, amend the records, and then submit the amended Payment Advice. Please check and confirm the accuracy of your payment records before clicking the 'submit' button. For subsequent submissions, you will be able to retrieve the contribution details from the last two months. You can amend the records and submit the amended Payment Advice to the Board. 2) If I have already submitted the Payment Advice (PA), can I request to over-ride it with a new PA?   Yes, as long as it is done within the same day and before 5pm, you can replace your previous submission with an updated one. Otherwise, all PAs will be processed after 5pm daily. To update your PA, simply login and submit your contribution details. You will be prompted to retrieve your old PA for editing. IMPORTANT! After making the changes, please remember to re-submit the new copy of the PA or else it will remain in edit mode and will not be sent for GIRO deduction. 3) What will happen if I retrieve the Payment Advice (PA), amend and re-submit again?   If the amendment is done within the same day and before 5pm, the new PA will over-ride the old one. However, if the file has already been processed, it will be treated as another new PA and there will be two PAs submitted by you. This will mean that two GIRO deductions will be effected. 4) I did not make any amendment but accidentally re-submitted the same Payment Advice (PA) again, what will happen?   As long as the first PA has not yet been processed, our system will be able to detect if you submit duplicate files with the same relevant month of payment and alert you. However, our system retrieves submitted files for processing between 5pm to 6pm each day, so duplicate PAs that are submitted after the first PA has already been sent for processing will be treated as a submission for the next working day, and no alert will be generated. This is to cater for cases where employers need to make an additional submission for the same relevant month of payment to top-up shortfall contributions from their earlier submission. 5) I forgot to print a copy of the contribution details before submission. Can I retrieve the file for printing?   Yes you can. Simply login to our website and go back to the submission of contribution details screen. You will be prompted to retrieve the submitted file into “edit” mode. You may then print the page. IMPORTANT! After printing, please remember to re-submit the Payment Advice (PA) or it will remain in edit mode. PAs remaining in edit mode will not be sent for GIRO deduction. 6) When will the submission be processed?   All files submitted before 5pm will be sent for processing on the same day. Those received after 5pm will only be processed the following day. 7) Will there be any acknowledgement for the submission?   Yes, you will receive an immediate online message as well as an e-mail from the Board within an hour acknowledging the receipt of your submission. IMPORTANT! Please note that the acknowledgement you receive refers only to our receipt of your file, and does not indicate a successful deduction of funds. The files are only taken up for processing after 5pm on the same day (provided file is received before 5pm), and we will only be able to inform you of file rejections the next day. 8) Will there be any difference in the grace period?   No, you will be given up to 14th of the month to submit your contributions. 9) Will I receive a Record of Payment?   Yes, you will receive the Record of Payment (ROP) by post when the GIRO deduction has been successful and the amounts credited into your employees' CPF Accounts. You will also receive email notification to retrieve a softcopy ROP from our website approximately 3 working days after GIRO deduction. Mode of Payment 1) Must payment be made through GIRO only? Can we pay by cheque?   All payments must be made through GIRO or Internet Banking. Cheques will not be accepted. For a copy of the GIRO application form, click here. If you are currently paying your CPF contributions through GIRO, you need not re-apply. 2) What are the Giro Deduction options available?   14th Day Deduction (on the last day of grace period) For files received between the 1st to the 12th of the month, deduction will be effected on the 14th of the month. For files received between the 13th to the end of the month, GIRO deduction will be effected 2 working days after the date of submission. Scenario 1: Employer A submits CPF contribution details for the month of May 2005, on 1/6/2005 before 5pm. Deduction will be effected on 14/6/2005.   Scenario 2: Employer B submits CPF contribution details for the month of June 2005 on 18/6/2005, before 5pm. Deduction will be effected after 2 working days, on 20/6/2005.    Next Day Deduction GIRO deduction will be effected 2 working days after the transmission of your CPF contribution details. Scenario: Employer C submits CPF contribution details for the month of May 2005 on 6/6/2005 before 5pm. Deduction will be effected on 8/6/2005.   Usage 1) What version of web browser does this service support?   Window OS - Internet Explorer 5.x and 6.0 (with Java Virtual Machine installed) - Netscape Navigator / Communicator 4.75, 4.79 MAC OS X (Ver10.x) - Netscape Navigator 7.0 (with Java 1.4.2 installed). - Safari 1.3 2) What browser settings are required to use this service?   Your browser’s default settings should be sufficient to allow you to perform e-submission. If you are unable to logon using your SingPass, please check that you have the following features enabled:   - Cookies   - Java Applets   - JavaScript   - SSL (Secure Socket Layer) Version 3.0 For more information on settings, click here.   Some of the documents on this page were created in Adobe Portable Document Format (PDF). To view and print these documents, you will need Adobe’s free Acrobat Reader. You can download it by clicking on the Get Acrobat Reader icon: