mPAL - Employer Submission is a service for employers to submit CPF contributions for their employees using a mobile phone. Employee details are keyed into the software installed on the phone and submitted to the CPF Board via General Packet Radio Service (GPRS). The employee details can be saved as a template and retrieved each month to prepare contribution details.     How to Apply for mPAL - Employer Submission mPAL - Employer Submission User Guide Questions?     How To Apply For mPAL - Employer Submission   If you wish to register for this service, simply complete the registration form and fax the completed form to the Electronic Submissions Section at 6229 3499.   To use this service, you should meet the following requirements:     • Employ 10 or less employees • Pay CPF contributions via GIRO • Possess a handphone that is Java 2 (J2EE) compatible.   Note: Currently, only phone models Nokia 6030, 6100, 6108, 6170, 6230i, 6280, 6610, 7250, 7650, N70, Samsung SGH-D600, SGH-E530C and Sony Ericsson K700i, K750i are officially supported. We are looking into adding more compatible models in future.     mPAL - Employer Submission User Guide   Please take the time to download and read our mPAL User Guide. The guide will assist you in preparing your CPF contribution details for e-submission via mPAL - Employer Submission.   mPAL - Employer Submission User Guide (0.55MB)   Questions?   General What is mPAL - Employer Submission? What are the operating hours for this service?     Registration How do I apply for this service? Who can I contact if I need help in completing the registration form? How would I know if my application is successful?     Security How do I login to mPAL - Employer Submission? Why do I have to use my own personal Phone Pin and not a company Phone Pin? How do I add or delete staff accesses?     Submission Of Contribution Details How do I submit the monthly contribution details? How do I ensure that my file is submitted is successful? If I have already submitted a file, can I request to over-ride it with a new file? When will my file be processed? Will there be any acknowledgement for the file submitted? Will there be any difference in the grace period? Will I receive a Record of Payment?   Mode Of Payment Must payment be made through GIRO only? Can we pay by cheque? What are the GIRO Deduction Options available?   Helpdesk Number Who can I contact if I need help with this application?   Other General Information What will happen if my company size increases beyond 10 employees?     General 1)   What is mPAL - Employer Submission?     CPF mPAL - Employer Submission is a mode of submitting CPF details via your mobile phone with General Packet Radio Service (GPRS).   2)   What are the operating hours for this service?     This service is available 24 hours a day, 7 days a week, including public holidays.   Registration 1)   How do I apply for this service?     For a copy of the Registration Form, click here.   2)   Who can I contact if I need help in completing the registration form?     You can contact the Electronic Submission Section at 6220 2340 for assistance.   3)   How would I know if my application is successful?     An approval letter will be issued upon successful registration in our system. You may then proceed to submit your CPF contribution details via mPAL - Employer Submission.   Security 1)   How do I login to mPAL - Employer Submission?     To login to mPAL - Employer Submission, simply open the mPAL - Employer Submission application installed in your mobile phone and key in the following information:     • Employer Reference Number     • User's CPF Account Number     • User's Phone PIN   2)   Why do I have to use my own personal Phone Pin and not a company Phone Pin?     This is to ensure that only the CPF Account Numbers registered with the Board will be given authorisation to perform e-submission on behalf of your company.   3)   How do I add or delete staff accesses?     Please complete the following form and fax it back to the E-Submission Section at 6229 3499.   Submission Of Contribution Details 1)   How do I submit the monthly contribution details?     • Once you have registered for mPAL - Employer Submission, you will need to download the mPAL - Employer Submission application to your mobile phone.     • Launch the mPAL - Employer Submission application.     • Login with your CPF account number, CPF Phone PIN and Employer Reference Number.     • Click on "Submission of Contribution Details".     • Enter the month for which you are paying the contributions and choose a blank template or copy from a previous one.     • Key in the contribution details and/or amend if necessary and click "Submit".     • Click "Pay" to submit the contribution details to CPF Board. Payment will be deducted by GIRO.   2)   How do I ensure that my file is submitted is successful?     There is an enquiry module in the mPAL - Employer Submission application whereby you may check on the status of your file.   3)   If I have already submitted a file, can I request to over-ride it with a new file?     If it is within the same day, you may call the E-Submission Section at 6220 2340 for assistance. However, files submitted the day before or earlier may have already gone for GIRO deduction, and users are advised to contact the GIRO section at 6229 3540 for assistance.   4)   When will my file be processed?     All files submitted before 5pm will be sent for processing on the same day. Those files received after 5pm will only be processed the following day.   5)   Will there be any acknowledgement for the file submitted?     Yes, there is an acknowledgement screen for you to check on the status of the file submitted.   6)   Will there be any difference in the grace period?     No, you will be given up to the 14th of each month to submit your contributions.   7)   Will I receive a Record of Payment?     Yes, you will receive the Record of Payment (ROP) by post when the GIRO deduction has been successful and the amounts credited into your employees' CPF Accounts. You can also view a softcopy version of the ROP via your mPAL - Employer Submission application on your mobile phone 3 working days after the date of deduction.   Mode Of Payment 1)   Must payment be made through GIRO only? Can we pay by cheque?     All payments must be made through GIRO. Cheques will not be accepted. For a copy of the GIRO application, click here.   2)   What are the GIRO Deduction Options available?   14th Day Deduction (on the last day of grace period) For files received between the 1st to the 12th of the month, deduction will be effected on the 14th of the month. For files received between the 13th to the end of the month, GIRO deduction will be effected 2 working days after the date of submission. Scenario 1: Employer A submits CPF contribution details for the month of May 2005, on 1/6/2005 before 5pm. Deduction will be effected on 14/6/2005.   Scenario 2: Employer B submits CPF contribution details for the month of June 2005 on 18/6/2005, before 5pm. Deduction will be effected after 2 working days, on 20/6/2005.   Next Day Deduction GIRO deduction will be effected 2 working days after the transmission of your CPF contribution details. Scenario: Employer C submits CPF contribution details for the month of May 2005 on 6/6/2005 before 5pm. Deduction will be effected on 8/6/2005.   Helpdesk Number 1)   Who can I contact if I need help with this application?     Please call our Call Centre at 1800-227-1188 for technical support and assistance. For enquiries on administrative procedures, please call the E-Submission Section at 6220 2340.   Other General Information 1)   What will happen if my company size increases beyond 10 employees?     You can still continue using mPAL - Employer Submission, but your submission will have to be split into multiple files. Alternatively, you could consider switching to the FTP mode of submission.     Some of the documents on this page were created in Adobe Portable Document Format (PDF). To view and print these documents, you will need Adobe’s free Acrobat Reader. You can download it by clicking on the Get Acrobat Reader icon: