General 1. What is CPF e-Payment? 2. What are the benefits of using this e-Payment system? 3. Which are the Banks participating in the CPF e-Payment service? 4. How can I use e-Payment? 5. What are the operational hours for the CPF e-Payment System? 6. Are there any charges incurred for this e-Payment service?   Registration 7. How do I register for the free CPF e-Payment service?   Security 8. What are the security measures in-place to safeguard my transactions?   Payment 9. Can I switch between the GIRO and e-Payment options at any one time? 10. If I use the CPF-ePayment service, when will the funds be deducted from my bank account? 11. Will I be given an Acknowledgement upon submission of an e-Payment transaction? 12. What will happen if there are insufficient funds in the Corporate Account? 13. Can I choose to switch to another Bank account for the CPF e-Payment service at any one time? 14. Who can I contact if I have further enquiries?     General 1. What is CPF e-Payment?   The CPF e-Payment System is a mode of payment for employers submitting their CPF contributions through the CPF e-Submission (Employers) service. With CPF e-Payment, employers will have the freedom to decide when the CPF contribution payments should be deducted from their bank account - as long as the full payments are made before the monthly deadline. As such, employers who wish to enjoy the convenience of electronic payment and yet retain control over their cash-flow can now do so. 2. What are the benefits of using this e-Payment system?   CPF e-Payment allows you to choose when you want the money to be deducted from your account. In addition, employers using the CPF e-Payment will enjoy the following benefits: Faster crediting of CPF contributions. Employees will have their CPF contributions credited into their CPF accounts by the next working night. Free Service Better cash flow management. Employers will have the freedom to debit the amount from their account at any time & at their convenience. High security. Your Bank recognises only CPF's certificates and all information transmitted between the employer's PC and the bank's server is protected by the security encryption 128-bit Secured Socket Layer (SSL). Your payments are further secured by a tripartite authentication process, called 'Triple Check' which instantaneously authenticates Gateway, Banks and Merchant. 3. Which are the Banks participating in the CPF e-Payment service?   The CPF e-Payment service is open to all Banks for participation. DBS Bank, UOB and Citibank are currently linked to this service. More Banks will be linked to the e-Payment service in the near future. Participating Bank Bank Account Type Website E-mail Address Contact No. DBS Bank Personal (Current / Savings) www.dbs.com contactgts@dbs.com 1800 111 1111 (Singapore) +65 6327 2265 (Overseas) UOB Personal (Current / Savings) www.uobgroup.com helpme@uobgroup.com 1800 2222 121 Citibank Personal (Maxisave / Ready Credit) www.citibank.com - 6225 5225 This service is currently extended to all DBS and UOB Current Account or Savings Account holders. Employers with Citibank's Maxisave or Ready Credit accounts can also pay their CPF contributions electronically via this service. (please refer to the participating Bank's website for more details) You should have an Internet Banking pre-arrangement with any of the participating Banks. 4. How can I use e-Payment?   To use the free CPF e-Payment system, you only need to: Be a CPF e-Submission (Employers) service subscriber Have an Internet-Banking pre-arrangement with any of the participating Banks Click here for a copy of the CPF e-Submission (Employers) service application form. To obtain Internet-Banking facility application form(s), please check out the relevant participating bank's website. Once the applications are successful, employers may proceed to use e-Payment in just 5 simple steps: Step 1 - Logon to CPF e-Submission (Employers) service Step 2 - Submit CPF contribution details via the e-Submission (Employers) service Step 3 - Select e-Payment option upon successful submission Step 4 - Select the Bank at the secured eNETS Debit gateway Step 5 - Enter your Internet Banking User ID and Internet Banking PIN at the Bank's Internet Banking website and confirm the payment Once the payment is successful, employers will receive immediate online acknowledgement from both the Bank and CPF. Finally, they will also receive a Record of Payment from the Board once their submission is successfully processed. 5. What are the operational hours for the CPF e-Payment System?   This service is available 24 hours a day, 7 days a week, including public holidays. 6. Are there any charges incurred for this e-Payment service?   No. The CPF e-Payment service is free.   Registration 7. How do I register for the free CPF e-Payment service?   To enjoy the benefits of the free CPF e-Payment service, simply contact the Electronic Submission Section at Tel : 6220 2340 or e-mail to employer-esubmission@cpf.gov.sg To submit your CPF contribution details for free, via the CPF e-Submission (Employers) service, click here for copy of the registration form. For more details on the Bank Account/ Internet Banking service application, kindly contact or e-mail the relevant participating Bank(s). Registration for the CPF e-Submission (Employers) service takes about 5 working days (excluding Quality Acceptance Testing), while time taken for e-Payment registration may vary for different Banks. For details, kindly refer to the relevant participating Banks.   Security 8. What are the security measures in-place to safeguard my transactions?   Submission To secure your submissions of CPF contribution details to the Board, you can use the free Secured Sockets Layer (SSL) 128-bit security option to login to the service. The SSL security option offers a high level of security and is used by financial institutions and brokerages worldwide. Payment Similarly, e-Payment is highly secured as the Bank recognises only CPF's certificates and all information transmited between your PC and the Bank's Server is protected by 128-bit Secured Sockets Layer (SSL) encryption. Your payments are further secured by a tripartite authentication process, called 'Triple Check' which instantaneously authenticates Gateway, Banks and Merchant.   Payment 9.  Can I switch between the GIRO and e-Payment options at any one time?   Yes. You may choose to pay via GIRO, on the condition that you already have an existing GIRO account with CPF Board. Simply select the "GIRO" option when prompted for the CPF payment mode. 10.  If I use the CPF e-Payment service, when will the funds be deducted from my bank account? The funds will be immediately debited from your Bank account upon successful online submission and payment of the CPF contributions. It will then be credited to your employees' CPF accounts on the following working night, upon successful processing.       11.  Will I be given an Acknowledgement upon submission of an e-Payment transaction?   Yes. The status of the submitted payment will be reflected immediately on the Bank's payment screen. You will also receive an immediate Online Acknowledgement, as well as an e-mail message from CPF Board acknowledging the receipt of your submission and payment. 12. What will happen if there are insufficient funds in the Bank Account?   In the event that there are insufficient funds in the Bank account, the transaction will be rejected and an error message will be displayed. In this case, you will need to replenish the funds before re-submitting your CPF Contributions. 13. Can I choose to switch to another Bank account for the CPF e-Payment service at any one time? Will there be any additional costs?   Yes. You can choose to utilise another account with the participating Bank, for the CPF e-Payment service as long as it is linked to the Bank's Internet Banking facility and fulfills the Bank's requirements/ prerequisites. The Board does not charge you for using CPF e-Payment service. To find out if there is any additional cost imposed by participating banks, please check out the relevant bank's website. 14. Who can I contact if I have further enquiries?   For enquiries on CPF e-Submission (Employers) service or CPF e-Payment service, simply e-mail us at employer-esubmission@cpf.gov.sg or contact us at Tel: 6220 2340. To find out more about the Bank Account registration, kindly contact the relevant participating Banks as listed above.